1. What is the minimum order amount?

The minimum order value at My-Peptides is USD $300 (excluding shipping fees). This minimum helps us maintain efficient order processing and logistics while continuing to provide premium research materials and customer support.

2. Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders of USD $500 or more. Orders below $500 are subject to a shipping fee, which is calculated based on the destination and selected shipping method.

3. How much does shipping cost?

Shipping costs vary depending on your delivery location and the shipping service selected. The applicable shipping fee will be communicated before payment is completed, ensuring complete transparency with no hidden charges.

4. How long does shipping take?

Orders are typically processed within 1–2 business days after payment has been confirmed. Delivery times vary by destination and carrier, but tracking information will be provided once your order has been dispatched.

5. How are products packaged?

Every order is professionally packaged to help protect product integrity during transit. We use secure, discreet packaging designed to minimize the risk of damage while ensuring your order arrives safely.

6. What payment methods do you accept?

We primarily accept cryptocurrency payments, including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and other supported digital currencies. Depending on your location and order requirements, additional payment methods may also be available.

After your order is placed, our team will review it and send a confirmation email containing the available payment options along with complete payment instructions.

7. When will I receive payment instructions?

Once your order has been successfully submitted and reviewed, you will receive an order confirmation email containing your payment instructions, including the appropriate payment details for your selected order. Please wait for this email before making any payment.

8. What is the purity of your research products?

Our research materials are sourced from trusted manufacturing partners and undergo rigorous quality control procedures. Product specifications, including purity and analytical information where applicable, are provided to support legitimate laboratory research. Please refer to the individual product page for available product-specific information.

9. Are your products intended for human consumption?

No. All products sold by My-Peptides are intended strictly for laboratory research purposes only.

They are not intended for human consumption, therapeutic use, veterinary use, cosmetic use, or for use in the diagnosis, treatment, cure, or prevention of any disease. By purchasing from My-Peptides, customers acknowledge that these products will be used only by qualified professionals in appropriate research environments.

10. Can I modify or cancel my order?

If payment has not yet been completed, please contact our customer support team as soon as possible. We will make every effort to accommodate changes or cancellations before your order enters processing. Once payment has been confirmed and the order has been prepared for shipment, modifications or cancellations may no longer be possible.

11. What is your return and refund policy?

Due to the specialized nature of our research materials, all sales are final, and we do not accept returns of products that have been shipped.

However, if your order arrives damaged, you receive the incorrect item, or there is an issue with your shipment, please contact our customer support team within 48 hours of delivery. Include your order number, a description of the issue, and clear photos (if applicable), and we will promptly investigate the matter.

If the issue is determined to be the result of our error, we will, at our discretion, provide a replacement, store credit, or a refund. Refunds will not be issued for products that have been opened, improperly stored, misused, or ordered in error by the customer.